Shipping policy

SHIPPING POLICY

Last Updated: December 2025

Thank you for choosing SolRX Sunscreen. Please review our shipping policy below.

Shipping Locations

We currently ship only to addresses within the United States (excluding U.S. territories). We do not ship to P.O. boxes, APO/FPO addresses, or international locations at this time.

Shipping Rates

Our standard shipping rates are calculated based on your order total:

- Orders under $100: Flat rate shipping fee applied at checkout
- Orders $100 and over: FREE STANDARD SHIPPING

Shipping rates and delivery times are displayed at checkout before you complete your purchase.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Please note: Processing times may be longer during peak seasons or promotional periods.

Delivery Time

Standard shipping typically takes 3-7 business days after your order ships, depending on your location. Delivery times are estimates and not guaranteed.

Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.

Order Tracking

You can track your order using the tracking number provided in your shipping confirmation email. If you have questions about your shipment, contact us at sales@solrx.com or call 770-271-4412.

Shipping Carriers

We ship via USPS, UPS, or FedEx depending on your location and the size of your order. We select the carrier that provides the best service for your delivery address.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed beyond the estimated delivery window:

1. Check the tracking information for the latest updates
2. Contact us at sales@solrx.com or call 770-271-4412
3. We will work with the carrier to locate your package or send a replacement

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, contact us immediately at sales@solrx.com.

Damaged Packages

If your package arrives damaged, please:

1. Document the damage with photos (box and products)
2. Contact us at sales@solrx.com or call 770-271-4412 within 7 days
3. Keep all packaging materials until your claim is resolved

We will work with you to resolve the issue by sending a replacement or issuing a refund.

Order Changes and Cancellations

Once an order is placed, we begin processing it immediately. If you need to cancel or modify your order, contact us at sales@solrx.com or call 770-271-4412 as soon as possible. We cannot guarantee changes or cancellations once an order has shipped.

Questions?

If you have questions about shipping or your order, please contact us:

Email: sales@solrx.com
Phone: 770-271-4412
Address: SOLRX GLOBAL INC, 4850 Golden Parkway, Suite B301, Buford GA 30518, United States

We're committed to getting your SolRX products to you safely and efficiently.